At Maqadeek, we strive to provide the best shopping experience for our customers. This Refund Policy explains the conditions related to returning or exchanging products.
All orders placed through the Maqadeek application are processed using:
Cash on Delivery (COD) only.
The application currently does not support electronic payments.
Customers have the right to refuse the order at the time of delivery if:
The product does not match the order
The product is damaged or defective
The wrong item was delivered
In such cases, the product can be returned directly to the delivery representative without any additional charges.
Customers may request a return within:
24 hours from the time of delivery.
Conditions:
The product must be unused
The product must be in its original condition
The original packaging should be intact if available
Returns will not be accepted if:
The product has been used
The product was damaged after delivery
The return request is made after the allowed time period
Products may be exchanged if:
The product is defective
The wrong item was delivered
We will coordinate with the customer to send a replacement product.
Additional delivery charges may apply for some exchange or replacement requests depending on the customer's location.
If you have any questions about this Refund Policy, you can contact us:
Email
maqadeek@gmail.com
Website
maqadeek.com
Phone
+967781615158
